Forward-thinking, scalable, reliable IT service helps Chill Insurance reduce IT issues by 66%.
Chill Insurance is an independent online 100% Irish-owned insurance intermediary regulated by the Central Bank of Ireland. Chill provides quick online insurance quotes that evaluate offers from 14 insurers to provide their customers with the best deals, and Chill is unique in that they take care of their customers “from quote to claim.
- Client: Chill insurance
- Client Since: 2010
- Main Services we provide:
- IT consultancy
- Software development
- System support
- Key Projects:
- Core IT infrastructure consolidation
- Core IT infrastructure upgrade
- Online quoting engine design and implementation
John Riordan, IT Director, Chill Insurance
John Riordan, IT Director, Chill Insurance, outlines how ActionPoint helps Chill Insurance to perform at their peak:
We’ll take it from here
From our tagline to our customer support, the whole identity of Chill is built around the idea of making the often stressful insurance and claims process quick, easy and painless for our customers. We do this by providing fast online quotes from well-known, regulated insurers, downloadable policy documents, claims support and valuable money-saving tips—all on our website at chill.ie.
Realising a vision
Since we began working with them in 2010, ActionPoint has been an invaluable advisor and trusted partner in building our online and IT infrastructure. Toward the end of the 2000s, Chill was reinvented as a company with a vision towards technology and online brokerage. We wanted to transform our relationship with customers, and their relationship with insurance. We needed an IT provider that could understand our business and our product, respond quickly to service requests and let us rest assured that our IT needs were taken care of so we could focus on building our business.
A system for growth
After a thorough evaluation, ActionPoint proposed a complete consolidation and redesign of our IT platform that was focused on improved performance and future scalability. Instead of nine physical servers, we now use two host servers with shared SAN storage and an additional server with fast disks running a heavy SQL line of business applications. Remote desktop services provide our staff with a common desktop experience, which streamlines our customer engagement. The two host servers give us access to more than 20 virtual servers, and the whole system is now stable, scalable and easier to manage. We’ve seen a 63% reduction in IT issues per employee per month, which has increased staff productivity and also improved our employees’ experience at work.
ActionPoint also developed a powerful program for online quotes, which evaluates offers from 14 different insurers to help our customers get the best deal. The power and ease of this system is crucial to our business model and has helped Chill grow from a company of 35 employees in 2011 to a nationally renowned insurance broker with 260 employees today.
An ongoing relationship
We rely on ActionPoint to keep our IT systems not only operational but also optimised. In addition to ongoing service and support, they provide top-quality software development and advise us on ways our infrastructure can be improved.
We get reliable, prompt support from them six days a week. Our system gets a weekly preventative maintenance visit. We have an ActionPoint employee permanently working onsite in the Chill office. With ActionPoint, we don’t worry about our technology systems. It’s that feeling of having our IT needs always taken care of that helps Chill perform at our peak.